Shipments and returns

 Expeditions:

Hand pick-up :

Select "pick-up" at the atelier when checking out, in order to pick up your package directly at the studio, 1 rue Blanqui, 37000 Tours, France. An e-mail will be sent to you when your order is ready to be picked-up, et we will set up a meeting date together.
A home installation service in the city center of Tours will be possible.

Shipping and tracking :

Parcels to France and abroad are sent via a trusted service. A tracking number will be sent to the customer by email once the shipment has been made.

Delivery time :

Shipments of available products (excluding "pre-order") are made within 2 working days of the purchase made on www.elviredebitus.com.
Pre-order products will be shipped according to the duration defined in the description of the article.

Shipping fees :

Shipping costs are calculated at checkout. They vary by destination.

Taxes and customs duties :

There may be customs taxes and duties that are not included in the item's shipping price. The seller is not responsible for taxes and customs duties in the country of receipt of the package. These costs are the sole responsibility of the customer.



Returns:

European Union and France :

The buyer has a withdrawal period of 14 days following his purchase on elviredebitus.com. Items must be returned in the same condition as received.

Any customs duties and international taxes will not be refunded. Shipping costs for a returned item are not covered and may be more than the original shipping costs.

All products are under the full responsibility of the customer until they are received at the initial shipping address, at the company's headquarters.

To make a request related to a return, contact info@elviredebitus.com

No commissioned or made-to-order items can be returned once payment has been validated.

Rest of the world :

Returns are not accepted.